
Frequently Asked Questions
Everything customers ask before booking. Still unsure? Call (281) 985-5867.
- How much is the deposit?
- A 50% deposit reserves your date. The balance is due at delivery.
- What happens if the weather changes?
- If we cancel because of weather, you get a full refund. Once a unit is delivered and set up, weather changes aren't refundable.
- What areas do you deliver to?
- We deliver to Richmond, Sugar Land, Rosenberg, Missouri City, Sienna, Needville, Fulshear, Stafford and parts of Katy. Free delivery within 14 miles of our Richmond warehouse. Farther out, delivery is $10 plus $5 per mile beyond 14 miles, shown at checkout. Over 40 miles? Call or text us for a quote. The minimum order is $125 before delivery.
- How much is delivery?
- Free delivery within 14 miles of our Richmond warehouse. Farther out, delivery is $10 plus $5 per mile beyond 14 miles, shown at checkout. Over 40 miles? Call or text us for a quote. The minimum order is $125 before delivery.
- What do I need for setup?
- We need a level grass, concrete or asphalt area at least 2 feet larger than the unit on every side, plus a dedicated outlet within 50 feet (or rent a generator). Setting up on concrete or asphalt? Let us know ahead so we bring the right anchoring.
- Are you insured?
- Yes. We're fully insured, and a certificate of insurance is available on request.
- What payment methods do you accept?
- Cash, Credit Card, or PayPal (no personal checks). No payment is taken online — we confirm your booking and payment by phone.
Policies at a glance
- Delivery — Free delivery within 14 miles of our Richmond warehouse. Farther out, delivery is $10 plus $5 per mile beyond 14 miles, shown at checkout. Over 40 miles? Call or text us for a quote. The minimum order is $125 before delivery.
- Setup — We need a level grass, concrete or asphalt area at least 2 feet larger than the unit on every side, plus a dedicated outlet within 50 feet (or rent a generator). Setting up on concrete or asphalt? Let us know ahead so we bring the right anchoring.
- Cancellations — Need to change or cancel? Call us before your delivery day. If we cancel because of weather, you get a full refund.
- Weather — If we cancel because of weather, you get a full refund. Once a unit is delivered and set up, weather changes aren't refundable. Read the full weather policy.
